At Kids Hub, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

• The item is unused, unwashed, and in its original condition

• Original tags, packaging, and accessories are intact

• The return request is made within 7 days of receiving the order

• The product is not damaged due to customer misuse

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear, socks, or personal-use items

• Items purchased on sale or clearance

• Customized or made-to-order products

• Products damaged after delivery due to misuse

3. Return Process

To initiate a return:

1. Contact our support team within 7 days of delivery

2. Share your order number, product details, and reason for return

3. Our team will review your request and provide return instructions

Returns without prior approval will not be accepted.

4. Return Shipping

• Customers are responsible for return shipping charges unless the item received is defective or incorrect

• In case of damaged or wrong items, Kids Hub will bear the return shipping cost

5. Refund Policy

• Once the returned item is received and inspected, we will notify you of approval or rejection

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued through the original payment method or store credit (as applicable)

• Cash on Delivery (COD) refunds may be issued via bank transfer or store wallet

6. Exchange Policy

• Exchanges are subject to product availability

• If the requested replacement is unavailable, a refund or store credit will be offered

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery

• Provide clear images or videos as proof

• We will arrange a replacement or refund at no extra cost

8. Order Cancellation

• Orders can be cancelled before dispatch

• Once the order is shipped, cancellation is not allowed

• Kids Hub reserves the right to cancel orders due to stock issues or payment problems

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

• Check your bank or payment provider first

• Then contact our support team for assistance

10. Policy Updates

Kids Hub reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on this page.

11. Contact Us

For returns, refunds, or exchanges, please contact us:

Email: support@kidshub.com